Sheraton Brussels Airport Hotel: Multicap provides successful integrated alerting solution
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In the past, the Sheraton Hotel at Brussels International Airport used to use Belgacom Semadigit to send all of the technical and fire alerts to the responsible persons. Because of the fact that the majority of the staff was thus carrying two devices with them (semaphone and GSM), Sheraton decided to look for a solution to send the alerts by SMS. It contacted Multicap which, after analysis of the existing system, advised to use the central management software package "message master Enterprise Alert". After thorough testing and approval by Sheraton, Multicap realised a connection through a serial protocol between the fire and technical central on the one hand and Enterprise Alert on the other hand.
In order to attain a sufficient capacity (especially to handle fire alerts), it was decided to connect 4 GSM modems to Enterprise Alert. Thus, some 40 SMS messages/minute can be sent. In practice, the implementation means that, depending on the alert type and the time of the alert, a message is immediately and appropriately forwarded to the right persons. This new system is now in use in its definitive shape and it proves to be 100% reliable and successful!