Mercedes Car Assistance Center (CAC): 100% reliable wireless Voice-over-IP with Multicap
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To come across the end customer's wishes and needs, Multicap here worked like it always does: in a tight cooperation with its integrator! The end customer, in this case a major Mercedes Car Assistance Center in the Belgian City of Turnhout, was no longer satisfied with its combination of GSM and DECT telephony for its account managers. They had to carry two portable phones and it was for example not possible to see whether they already had a line or not.
Therefore, a reliable alternative was more than welcome!
Multicap, together with Meru Networks, provided the answer to the problem. Thanks to its groundbreaking new approach of wireless, 100% reliable Wireless Voice-over-IP (WVoIP) is supported in such a way that users enjoy the comfort of perfect voice quality. Different from how it was in the past with DECT, the users now have CRM features that allow them to check at once whether his colleagues already have another phone line or not. That also guarantees a better service to customers who no longer have to wait minutes and minutes for their account manager. And, since the garage uses WVoIP phones supporting both GSM and VoIP, the Mercedes employees now have one single telephone instead of two or three! In the future, the manager intends to use the available Meru wireless infrastructure for data trafic as well.
