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message master® Enterprise Alert 2010

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message master® Enterprise Alert 2010

faster than disaster®

message master® Enterprise Alert is a scalable business-critical notification workflow software. It enables automated, real-time closed-loop notifications via multiple channels including SMS, voice, mobile email, fax, Instant Messaging and MMS.

Benefits

  • Provides efficient problem escalation and resolution
  • Reliably improves business continuity and service quality
  • Fully automates notification processes
  • Centralizes the notification infrastructure
  • Increases reliability and lowers TCO and maintenance costs of notification services

Notification Workflow

Software message master® Enterprise Alert provides comprehensive multi-channel communication support and is particularly strong on mobile messaging. It utilizes 2-way SMS, MMS, mobile e-mail, voice, fax, instant messaging and presence and schedule information to rapidly notify responsible and available people about critical events. It tracks the delivery of and responses to messages and automatically reacts, e.g. by processing escalation chains or failover routes, thus going far beyond simple event notification products.

Who is using it

message master® Enterprise Alert is used by well-known mid and large size enterprises and industry leaders with critical systems who need consolidated closed-loop notification processes, often embedded in their business workflows and resolution procedures. Customers include BMW, Daimler, Roche, RasGas, Caterpillar and others.

Pictures

  • Enterprise Alert Screen
  • Functional diagram

Downloads